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Pass Guaranteed 2025 Professional WGU Information-Technology-Management: WGU Information Technology Management QGC1 Testdump

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WGU Information Technology Management QGC1 Sample Questions (Q24-Q29):

NEW QUESTION # 24
What should an IT leader consider when creating a presentation that will be delivered to the board of directors?

  • A. Be through and provide all the technical details
  • B. Brevity is key because of time constraints
  • C. Know the audience and speak to their level of knowledge
  • D. Focus on problems rather than solutions

Answer: C

Explanation:
* Importance of Audience Awareness for IT Leaders:
* When presenting to theboard of directors, it is critical to tailor the content to their level of technical understandingand focus onstrategic implicationsrather than technical details.
* The board typically focuses onbusiness outcomes,risks, andopportunities, not technical minutiae.
* Key Considerations:
* Highlighthow IT initiatives align with business goalsand deliver value.
* Use concise, clear, and non-technical language while ensuring key points are well-supported with data.
* Incorrect Options Analysis:
* A. Provide all technical details:The board is more interested in business-level insights.
* B. Focus on problems:Solutions and strategic outcomes are more relevant to the board.
* C. Brevity:While being concise is important, it should not come at the cost of clarity or relevance.
References and Documents of Information Technology Management:
* "Effective Communication Strategies for IT Leaders" (Harvard Business Review).
* ITIL Leadership and Communication Practices (Axelos).


NEW QUESTION # 25
What is the importance of the partners and suppliers dimension of the ITIL model?

  • A. The relationship with both suppliers and consumers must create value.
  • B. Supplying data allows companies to make wise investments and assemble technology solutions.
  • C. Staffing an organization fosters the creation of value.
  • D. The creation of value is solely beneficial to the customer.

Answer: A


NEW QUESTION # 26
A manager asks a team member to identify the top five customers by total dollars spent on the company's services in the past calendar year. Which phase of the customer relationship management (CRM) system does this represent?

  • A. Reporting
  • B. Predicting
  • C. Analyzing
  • D. Distributing

Answer: A

Explanation:
* Understanding Reporting in CRM:
* The reporting phase of CRM involves extracting data to generate summaries and insights.
* Reports help in understanding customer activities, such as identifying top customers based on spending.
* Application in the Scenario:
* The manager requests a report listing the top five customers by total spending, a classic example of CRM reporting.
* Why Other Options Are Incorrect:
* Option A (Distributing):Distributing is not a CRM phase.
* Option B (Analyzing):Analyzing involves identifying trends or patterns, not generating a simple report.
* Option C (Predicting):Predicting is forward-looking and does not match the scenario of reviewing past data.
References:
* CRM Reporting Capabilities Overview - Forrester
* Reporting vs Analysis in CRM Systems - HubSpot


NEW QUESTION # 27
Which lifecycle stage of ITIL focuses on creating services and procedures?

  • A. Service design (SD)
  • B. Service operation (SO)
  • C. Service strategy (SS)
  • D. Service transition (ST)

Answer: A


NEW QUESTION # 28
What is the definition of the accountability vs. ownership paradox?

  • A. An evaluation of where a business is headed, what it wants to achieve, and how it will support its objectives
  • B. The ability to use a uniquely enterprise view to create business process change
  • C. A situation in which a company's CIO is responsible for the outcomes of technology implementations but does not have the power to change ' business processes
  • D. A situation in which the CEO is concerned they might be overlooking a digital disrupter that competitors have surely discovered

Answer: C

Explanation:
* Definition of the Accountability vs. Ownership Paradox:
* This paradox arises when a CIO isheld accountable for the results of technology initiativesbut lacks authority over critical business processes or decisions that impact those results.
* It reflects a misalignment betweenresponsibility and control.
* Impact on Organizations:
* Leads to inefficiencies and miscommunications between IT and other business units.
* Creates barriers to achieving organizational goals due to lack of cohesive decision-making authority.
* Incorrect Options Analysis:
* A:This describes strategic planning, not the paradox.
* B:Relates to organizational change, but does not capture the accountability dilemma.
* D:Refers to concerns about competitive disruption, unrelated to the paradox.
References and Documents of Information Technology Management:
* "CIO Accountability Frameworks" (Forrester Research).
* ITIL Governance Practices: Bridging Accountability Gaps (Axelos).


NEW QUESTION # 29
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